Debugging Tautulli
Last updated
Last updated
This page guides you through some common debugging steps to verify the information in Tautulli.
Triple clicking on the word ACTIVITY at the top of the Tautulli page will open up the raw XML file on your Plex server that Tautulli is parsing in order to show you the current activity on the server.
If you are accessing Tautulli from outside your network and the address that Tautulli uses to connect to Plex isn't available you will need to fix the location in the address bar. If you find yourself using this XML shortcut often you can have Tautulli automatically override the link for you by shutting down Tautulli, editing config.ini, and editing the pms_url_override value to the public location of your Plex server.
Note: Your browser will likely block this at first since it is a pop-up! You'll need to allow pop-ups in your browser for your Tautulli domain, instructions for the Chrome browser can be found here.
You can view the information that Tautulli has parsed from the raw XML data for a particular stream by single clicking on the STREAM word in an activity card:
This information can be handy to check against when using text parameters or conditions in a Notification Agent.
Similar to triple clicking on the word ACTIVITY on the home page, if you triple click on one of the following you will be brought to the XML that the data is being generated from:
"All Libraries" on the Libraries page
"All Users" on the Users page
"Synced Items" on the Synced Items page
"PLEX MEDIA SERVER" under Settings -> Plex Media Server
The last breadcrumb on any media info page
"RECENTLY ADDED" on the home page
Under Settings -> Help & Info Tautulli shows you a listing of the scheduled tasks currently active on your system. You can click on the following tasks to get a pop-up with a detailed listing of their relevant information:
Check for active sessions
Click for a listing of currently active sessions and when they will be flushed to the database if Plex fails to send a stop event for them
Check for recently added items
Click for a listing of items that Tautulli has recently seen get added to Plex, and when they are scheduled to be announced
