# Debugging Tautulli

This page guides you through some common debugging steps to verify the information in Tautulli.

## Activity

*Triple* clicking on the word `ACTIVITY` at the top of the Tautulli page will open up the raw XML file on your Plex server that Tautulli is parsing in order to show you the current activity on the server.

![2018-06-20\_12-50-14](https://user-images.githubusercontent.com/427137/41681142-948d507e-7488-11e8-977f-e51cdbd8658e.gif)

If you are accessing Tautulli from outside your network and the address that Tautulli uses to connect to Plex isn't available you will need to fix the location in the address bar. If you find yourself using this XML shortcut often you can have Tautulli automatically override the link for you by shutting down Tautulli, editing `config.ini`, and editing the `pms_url_override` value to the public location of your Plex server.

*Note:* Your browser will likely block this at first since it is a pop-up! You'll need to allow pop-ups in your browser for your Tautulli domain, instructions for the Chrome browser can be found [here](https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop\&hl=en).

## Stream Info

You can view the information that Tautulli has parsed from the raw XML data for a particular stream by *single* clicking on the `STREAM` word in an activity card:

![2018-06-20\_12-54-58](https://user-images.githubusercontent.com/427137/41681340-2f75a0f0-7489-11e8-9cae-70672318e6f8.gif)

This information can be handy to check against when using text parameters or conditions in a Notification Agent.

## More XML Shortcuts

Similar to triple clicking on the word `ACTIVITY` on the home page, if you *triple* click on one of the following you will be brought to the XML that the data is being generated from:

* "All Libraries" on the Libraries page
* "All Users" on the Users page
* "Synced Items" on the Synced Items page
* "PLEX MEDIA SERVER" under Settings -> Plex Media Server
* The [last breadcrumb](https://i.imgur.com/rkxFUxm.png) on any media info page
* "RECENTLY ADDED" on the home page

## Scheduled Tasks

Under Settings -> Help & Info Tautulli shows you a listing of the scheduled tasks currently active on your system. You can click on the following tasks to get a pop-up with a detailed listing of their relevant information:

* *Check for active sessions*
  * Click for a listing of currently active sessions and when they will be flushed to the database if Plex fails to send a stop event for them
* *Check for recently added items*
  * Click for a listing of items that Tautulli has recently seen get added to Plex, and when they are scheduled to be announced


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tautulli.com/support/debugging.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.